All access to the EventNinja website is restricted to HTTPS encrypted connections. All data retrieval from Eventbrite is done with your unique access token over a secure connection with Eventbrite's API.
User passwords are secured with BCrypt. They are never stored in the database in plaintext and are not readable by staff. Passwords do provide access to the EventNinja website, however, and it is the responsibility of the end user to protect his password with care.
Integration with your Eventbrite account is done via API keys.
No EventNinja staff will access your business metrics unless required for support reasons. In cases where staff must access business metrics in order to perform support, we will get your explicit consent each time, except when responding to a critical security issue or suspected abuse.
When working a support issue we do our best to respect your privacy as much as possible, we only access the minimum data needed to resolve your issue.
Finally, it's worth noting that EventNinja' staff is quite small, limiting the number of individuals who would provide you support.
When you purchase a paid EventNinja subscription, your credit card data is not transmitted through nor stored on our systems. Instead, we depend on Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe's security information is available online.
Have a question or concern? Please email us at email@example.com.